Customer Journey Mapping - Designing Your Customer Experience with Intention

Thu October 17, 2024
1:00 pm - 3:00 pm

$49.00

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Did you know?

It costs 5 to 7 times as much to keep an existing customer as it does to attract a new one
Customer Journey Mapping helps businesses make informed decisions to optimize the customer experience and increase customer satisfaction and loyalty
Starbucks calculated that the average lifetime value of their customer is $25,771

Learning Outcomes:

Understanding Customer Journey Mapping
Key Stages of the Customer Journey
Steps to Creating a Customer Journey Map
Designing for Customer Experience
Tools and Techniques for Customer Journey Mapping

Presenter:

NICOLE CLARK

+ Read Biography

Bio: Nicole Clark is a small business trainer and coach whose mission is to increase the success rate of small business. She has worked with hundreds of business owners over the past 30+ years. Her focus is to simplify the entrepreneurial journey for Canadians looking to launch, expand or run a successful small business.

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CONTACT

Community Futures British Columbia
myCommunityFutures
33163 2nd Ave
Mission BC V2V 6T8

1-604-289-4222

information@communityfutures.ca
Mon to Fri: 8:30am to 4:30pm

CONNECT

ABOUT COMMUNITY FUTURES BRITISH COLUMBIA

CFBC is the provincial association for the Community Futures Development Corporation. Since 1992 we've been fostering entrepreneurship and economic development in rural BC through our 34 member offices. Learn More.

RECONCILIATION STATEMENT

We are grateful to live and work with people from across many traditional and unceded territories, covering all regions of British Columbia. We are honoured to live on this land and are committed to economic development and growing small businesses together.

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