Triaging Complex Workplace Complaints
Tue September 24, 2024
9:30 am - 11:30 am
$49.00
You may be able to receive this workshop free of charge. Create an account or login to your dashboard to check your eligibility.
According to a study by CPP Inc. approximately 85% of employees experience conflict to some degree in the workplace.
Effective triaging and management of employee complaints can significantly reduce the costs associated with disengagement by resolving issues before they escalate.
Part of maintaining high employee engagement involves the effective handling of grievances and conflicts.
This workshop will begin with an overview of different types of employee grievances, including bullying, harassment, interpersonal conflict, and troublesome behaviours. Participants will learn to assess the urgency and severity of complaints through a structured triage process. The workshop will include interactive activities such as case studies and role-playing to apply the concepts learned in real-time, emphasizing the importance of prioritizing cases and implementing appropriate resolution strategies. The workshop will cover legal considerations and best practices to ensure resolutions are not only effective but also compliant with workplace policies and laws.
Learning Outcomes:
- Enhanced problem-solving skills
- Improved Conflict Resolution techniques
- Legal and Ethic Compliance
- Boosted Employee Morale and Engagement
- Preventative Strategies
Presenter:
VERONICA LYVER
Estelle HR Solutions
Bio: Veronica brings years of in-depth senior human resources management experience to her work with Estelle HR Solutions Inc. As a Chartered Professional, she is skilled in all aspects of HR management, including learning and development, Veronica is particularly adept at helping clients navigate complex issues. As part of her work, she facilitates interactions and liaises with the various parties to develop agreements that address key needs and priorities. Her belief in creating mutually beneficial solutions, and her commitment to building respectful, non-adversarial relationships have proven highly successful.
1-604-289-4222
information@communityfutures.ca
